Client Care

Shipping, Returns & Quality Guarantee

At YLARÉ, every piece is created to become something meaningful — an object you enjoy wearing, keeping, and passing on. We are committed to providing a thoughtful experience from the moment your order is placed to the moment your piece arrives.

Shipping

YLARÉ offers worldwide shipping.

Processing Time

Each piece is carefully prepared before shipment. Orders are typically processed within 1–3 business days. Once your order has shipped, you will receive a confirmation email with tracking information.

Delivery Time

Standard delivery usually takes 7–12 business days, depending on your location, customs processing, and local delivery conditions.

International orders may be subject to customs duties or import taxes required by your country. These charges are the responsibility of the customer.

Shipping Fees

Shipping fees are calculated at checkout based on your destination and selected shipping method.

Complimentary shipping may be offered for selected collections or qualifying orders.

Returns

We want you to feel confident with every YLARÉ purchase.

Return requests must be submitted within 30 days of delivery.

To be eligible for a return:

Items must be unworn and unused
Items must be returned in their original condition and packaging
Proof of purchase must be provided

For hygiene and quality reasons, worn jewelry and artisan pieces cannot be accepted for return.

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

Refunds

Once your returned item has been received and inspected, we will process your refund to the original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping fees are non-refundable unless the item arrived damaged, defective, or incorrect.

Quality Guarantee

Every YLARÉ piece is carefully inspected before leaving our studio. If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery with photos of the issue. We will provide a replacement item or a full refund.

Natural Materials & Handmade Variations

Many YLARÉ pieces feature natural materials such as crystals, pearls, and handcrafted elements.

Because these materials come from nature and each piece is individually crafted, slight variations in color, texture, shape, or pattern are part of their unique character and should not be considered defects.

FAQs

How should I care for my YLARÉ pieces?
To preserve their beauty, avoid contact with water, perfume, lotions, and chemicals. Store each piece separately in its original pouch or box to prevent scratches. Keep away from direct sunlight and excessive humidity, and gently wipe with a soft, dry cloth after wearing.

Are the natural materials used in YLARÉ pieces authentic?
Yes. We use carefully selected natural gemstones, crystals, and fragrance woods, including sandalwood and agarwood, sourced from trusted suppliers. As these are natural materials, please see our Natural Materials & Handmade Variations note above for details on their unique characteristics. The scent of fragrance wood may gradually soften over time depending on storage conditions and exposure to air.

Will my piece look exactly like the product photos?
We photograph each piece as accurately as possible. However, because YLARÉ pieces are handcrafted and often made with natural materials, slight variations in color, texture, or pattern may occur. These unique details are part of the character and beauty of each piece.

Can I clean my jewelry at home?
We recommend gentle, dry cleaning only. Avoid ultrasonic cleaners and chemical jewelry cleaners, as they may damage natural stones and fragrance wood. For deeper care guidance and stories about natural materials and craftsmanship, visit our Journal.

Contact Us

For questions regarding your order, shipping, returns, or any other inquiries, please visit our Contact Us page where our Client Care team is happy to assist.

FROM YLARÉ, OCCASIONALLY!